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Role
Role
User Research Intern in a team of 7 from May - August 2019
CHallenge
CHallenge
Model the lives of a user group* with characteristics (i.e. experiences, tasks, technological use, attitudes)
Identify opportunities to enable the user group with the tools, processes, resources, and knowledge to be successful
Research questions: What is a day-in-the-life of the user group? What are their challenges and enablers?
Method
Method
Collaborated with stakeholders in design and engineering
Completed a triangulation of data collection
Collected responses from surveys
Moderated 6 semi-structured interviews
Conducted a contextual inquiry in hospital setting
Analyzed data using mixed methods (qualitative & quantitative)
Found trends in 200+ global survey responses
Summarized interview transcripts from 800 codes to 3 main themes with NVivo software
Outcome
Outcome
Findings
Motivations behind the user groups' actions and schedules
Leveraged relationships to execute their roles and responsibilities
Resources they need to be successful day-to-day
Communicated findings company-wide to over 200 stakeholders, high-level managers, and executives
"During her internship in User Research, Kelli has conducted a rigorous piece of qualitative research and developed a set of findings that we expect to help shape the way Intuitive thinks about one of its key [user groups*]"
-Beatrice Podtschaske , Intuitive User Research Manager & Karen Mc-Phail-Bell, Senior User Researcher
*due to confidentiality, details about the user group are not included
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